Frequently Asked Questions
Everything you need to know about Canada's premium Tunisian olive oil.
Where is Terra Delyssa olive oil produced?
Our olive oil is grown, harvested, and bottled in our own orchards in Tunisia, ensuring a single-origin product that meets the highest quality standards.
How can I track the origin of my olive oil bottle?
Terra Delyssa is a pioneer in food transparency. You can use the QR code on your bottle to access our blockchain-backed portal and see the specific harvest and production details.
What are your shipping rates within Canada?
We offer flat-rate shipping across Canada, with free standard shipping on all orders over $75 CAD. Delivery times typically range from 3 to 7 business days depending on your province.
Is Terra Delyssa olive oil organic?
Yes, we offer a dedicated line of Organic Extra Virgin Olive Oil that is certified by Ecocert and meets all Canadian organic standards, produced without synthetic pesticides or fertilizers.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened food items. If your order arrives damaged or if there is a quality issue, please contact our customer service within 14 days for a replacement or refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Shopify Pay, Apple Pay, and Google Pay.