Returns & Exchanges
At Terra Delyssa Canada, we strive to ensure the highest quality of our premium olive oils and pantry staples. Due to the perishable nature of our food products, we can only accept returns or provide replacements for items that arrive damaged, defective, or incorrect.
Contact Support
Email our customer service team within 7 days of receiving your order with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged product, the packaging, and the batch number located on the bottle for quality control verification.
Wait for Review
Our quality assurance team will review your request within 2-3 business days to determine if a refund or a replacement shipment is required.
Receive Resolution
Once approved, a replacement will be shipped at no extra cost, or a full refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing